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| Company Policies, Terms & Conditions |
| Mission: |
| JSC Speed's mission is two-fold: Primarily, our objective is to provide our customers with the best customer service, support, to their complete satisfaction. Secondly, we want to provide only the best products and services. In the past, we have tried to have the lowest prices in the industry; while this is a noble goal, we have decided not to sacrifice quality in favor of thrift, or to put ourselves out of business cutting profit margins. After all, we have a well stocked, 17,000 sq. ft. warehouse, and all the expenses that come with having a brick-and-mortar business--we would be lying if we said we weren't in business to make money. We do, however, still have some of the best pricing on the block, and a price-match policy as well, so we can certainly accommodate your needs. We feel that car-building is an art form, and therefore want to provide the ultimate products for you to piece together your dream car. Back to Top. |
| Legal Notice: |
| ALL PRODUCTS SOLD THROUGH JSC SPEED AND WWW.JSCSPEED.COM ARE FOR RACING & OFF-ROAD USE ONLY UNLESS CLEARLY NOTED OTHERWISE. They should never be used on public streets or highways. Check your local laws regarding such use in your state. We are not responsible for failure to comply with Local, State, or Federal laws regarding motor vehicles. We highly recommend professional installation by a competent mechanic for all products we sell. |
JSC Speed shall not be liable or obligated under contract, negligence, strict liability, or other legal equitable theory for:
(A) Any amounts in excess of any monies/aggregate fees paid to it, or
(B) any incidental or consequential damages, lost profits, or costs of procurement of supporting parts, substitute goods, or services required, whatsoever. |
| By submitting an order to JSC Speed via the www.jscspeed.com web site, over the phone, or via email you agree to any and all terms and conditions outlined herein. Back to Top. |
| Warranty: |
| JSC Speed does not offer any warranty on any products it sells. All merchandise is subject to the manufacturer's warranty and therefor all warranty claims are at the manufacturer's discretion. JSC Speed will assist you in any warranty claim by providing you and/or the manufacturer with contact information, copies of invoices, and notes regarding troubleshooting conversations. All warrantied items must be returned in accorance with the manufacturer's policy, see your product manufactuer's web site for more information. It is the responsibility of the customer and/or installer to verify the correct size and application of the parts before installation. No warranty whatsoever will be given if the defect was caused by customer or installer abuse, negligence, mishandling, or improper installation. Customer, however, will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. Back to Top. |
| Privacy Policy: |
| JSC Speed requests your basic contact information such as name, address, email address, and telephone number in order to properly fill your order. We will NEVER sell, give, or provide this information to any other agency. Period. We get spam e-mail, junk mail, solicitors, and telemarketers too and know how frustrating they can be. We protect your information, so when you place an order with us you can rest assured that it is kept safe and confidential. All credit card transactions are processed on a secure server and, for those who don't feel comfortable submitting this information online, you can always call us with your credit card info after purchasing. Back to Top. |
| Billing: |
| JSC Speed accepts all major credit cards issued by US banks, online through the SecurePay and Paypal systems, and over the phone via NOVA. Other accepted forms of payment are cashiers checks, money orders and bank wire transfers. We do not offer cash on delivery (COD) as a form of payment, nor do we accept non-US credit cards. All orders are billed at the time they are placed. We will only ship to the confirmed address for the credit card holder. We have an Alternate Address Form (AAF) that you can complete and send in to us if you must have your items shipped to an address other than your verified billing address. To download this form as a Word Document click here. If you want a PDF instead click here. We will not accept credit cards that do not pass our stringent fraud protection measures, which include gathering the CVV2 digits and verifying the billing address and cardholder information. JSC Speed reserves the right to decline any purchase at any time, and may do so if we suspect a credit card is being used fraudulently. Back to Top. |
| Pricing: |
| Prices are always subject to change without notice. Pricing errors are not the responsibility of JSC Speed or www.JSCSpeed.com. If a pricing error occurs prior to shipment, we will either refund the transaction in full or give the customer the option to pay the correct price. If a pricing error is found after shipment, we will correct the mistake and require the customer to pay the intended price or return the product immediately. All sales are final, meaning there are no returns unless there is express written consent from JSC Speed. See the Returns/Exchanges/Cancellations portion of this section for more information. In every case, efforts are made to ensure customer satisfaction with products sold through www.JSCSpeed.com. Back to Top. |
| Sales Tax: |
1. Pennsylvania residents are subject to a 6% sales tax.
2. All walk-in customers, whether they are PA residents or not, are subject to a 6% sales tax.
3. If you live in a different state, you cannot place a phone/internet order for your home address and then pickup locally; you will still have to pay sales tax. Back to Top. |
| Order Processing/Tracking: |
| Tracking numbers are distributed by email at the end of the business day. JSC Speed ships too many orders per day to field phone calls for tracking numbers, particularly if the order was placed the same day. We request your patience when placing an online order; we will send tracking as soon as we have it. In our fast-paced modern society, it is difficult to realize at times that orders can only move at the speed of man. All internet orders undergo the following uniform process: |
- RECEIVED: Either via our server (online orders) or via Sales Representative (telephone orders).
- PROCESSED: Orders are filled during business hours only, in the order that they are received. At this point, an invoice is created (which automatically e-mails to you within 24 hours). Invoices are e-mailed, not included with the shipment, unless requested. All invoices are entered manually to ensure correctness; this takes some time (that is why we allow 1 business day for processing.)
- SHIPPING: Following invoicing, 'in stock' items ship from our facility via FedEx. Pickups are daily, and tracking is emailed automatically within 12 hours of FedEx's receipt of the item. Larger items (i.e. hoods) ship via truck freight, usually within a similar time frame. USPS items (to APO and PO Box addresses) valued over $200 must be taken to the local Post Office for shipment, so they can take slightly longer to ship. Certain items ship from other locations other than our Pennsylvania facility, which may extend or shorten the transit time depending on your location. All items ship with "Indirect Signature Required" (ISR) as a minimum and some higher value items or express items may require a "Direct Signature Required" (DSR). You can ask that JSC Speed request "No Signature" (NS) of a package that would normally be "ISR" or a "DSR" order down to "ISR" but JSC Speed can not guarantee that FedEx or any other carrier will honor those requests as, often, the final decision is up to the actual delivery person.
- OUT OF STOCK/BACKORDERED ITEMS: All 'out of stock' items are either purchased from the manufacturer/distributor for drop shipment (meaning they will ship directly to you, and we do NOT get tracking numbers) or invoices are held until a shelf product comes back into stock.
- TIME FRAME: This whole process normally takes 3 business days (not including weekends). If you call or e-mail for tracking before 3 business days we generally will have a hard time providing tracking information.
- A NOTE ABOUT ONLINE ORDERS AND TIME SENSITIVITY: When orders are placed online it is assumed that the order is not time sensitive. As a customer, you are welcome to call or email to check stock and availability before ordering. General availability statements are also located at the bottom of each product page on the website, we have done our best to make these statements as accurate as possible, but do not offer the statement as a guarantee. Based on this, any wait under 2 business weeks (10 days) for shipment is deemed acceptable. This means that an online order for an item that is out of stock for 2 weeks or less will be kept. Online orders for items backordered longer than 2 weeks will be cancelled automatically, UNLESS it is noted to be a "special order" item," (in which case there are no cancellations, exchanges or returns) or there is a longer time frame noted on the webpage for the product. If we cancel a backordered product on your order, we will generally ship the other items, unless they are directly related to the omitted item.
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| Order Process Summary |
1. For online orders, you will automatically receive an invoice by e-mail within 24 hours to confirm receipt.
2. Any available tracking information we receive is automatically forwarded to you via e-mail.
3. If the item will take longer than 2 weeks to ship you will be automatically refunded and notified by e-mail.
4. For all online orders, items out of stock for less than 2 weeks at the time of purchase will be kept on order.
5. Orders sometimes ship from multiple locations for the sake of speed and convenience, therefore you may receive parts of your order at separate times. |
| Thank you for taking the time to read about our online order policy. Hopefully this will clarify the online order process. We request that you do not request tracking information prior to 3 business days, with the understanding that we try to pass this information on to you as quickly as possible. If you feel the need to call or e-mail for order tracking, please have the following information ready: the name on the order, date placed, products ordered, and invoice number. Back to Top. |
| Shipping Discrepancies and Damages: |
| JSC Speed must be made aware of any and all discrepancy in your order within 14 days of receipt. This includes incorrect part numbers, quantities and colors. JSC Speed can not file a claim, exchange or replace any item after this 14 day window. If you wait two months to install your part and realize you have the wrong item, we will not be able to help. |
| JSC Speed insures every shipment for the full value of the package, so if you receive a damaged product, notify us immediately following receipt. Back to Top. |
1. Customers are responsible for reporting any damage to the packaging/items to JSC Speed within 48 hours of receipt. Claims should be made via email and must include pictures of the damaged packaging and item.
2. All packaging in which damaged goods are received must be saved for carrier's inspection.
3. Customers are responsible for return shipping on products
4. JSC Speed will not accept any return shipments without an RMA number
5. All products are free on board (FOB), meaning the customer assumes ownership as soon as the item is picked up by the courier. |
| Returns, Cancellations and Exchanges |
| PLEASE FULLY READ THESE TERMS BEFORE CALLING OR EMAILING |
| At JSC Speed, customer satisfaction is our number one objective. If you receive a product other than what you ordered, your order is incomplete or it is damaged, please CONTACT US IMMEDIATELY and we will work with you to remedy the situation. We do not, however, run a Wal-Mart. Customer error, dissatisfaction, no longer wanting a product, or any other reason for wanting to return a product other than JSC Speed's documented error will not be accepted. Items in the customer's possession for longer than 30 days will not be accepted for return. If you knowingly receive the incorrect product and open the box, you own it. Period. |
| ALL RETURNS AND CANCELLATIONS ARE ENTIRELY AT THE DISCRETION OF JSC SPEED. |
| JSC Speed accepts no liability for products damaged by misuse, improper installation, or modification. JSC Speed recommends professional installation for every product we sell, and all products listed are for OFF-ROAD USE ONLY, unless clearly noted otherwise. Back to Top. |
| Return/Cancellation/Exchange Terms: |
1. All cancellations and returns must be authorized by JSC Speed, and an RMA number must be used when returning products or they will be denied.
2. All order cancellations will be subject to a 10-20% fee; once an item is shipped it can no longer be canceled.
3. All returns will be subject to at least a 25% restocking fee; once an items packaging is open, item is used, or 10 days have passed since products was received item can no longer be returned.
4. WE WILL NOT ACCEPT RETURNS ON ANY OPENED/ USED/ MODIFIED/ DAMAGED PRODUCTS
5. NO RETURNS ON: Electronics, turbocharger's, clutch kits, special order items, body parts, fuel system, and engine internals.
6. Returns and cancellations are solely determined by JSC Speed.
7. Returns are for store credit only, NO EXCEPTIONS.
8. There are no cancellations, exchanges or refunds on any item that is listed as "special order." Period.
9. Products are covered by the manufacturer's warranty only; settlement of all claims is subject to manufacturer's waiting period to allow inspection of warranted goods. |
| International Order Information |
| PLEASE FULLY READ THESE TERMS BEFORE CALLING OR EMAILING |
| For all international orders, including Canada, JSC Speed only accepts bank wire transfers (in US dollars), money orders (in US dollars), or cashiers checks (in US dollars). JSC Speed will not accept credit cards or PayPal transactions for international orders. Further, if you are in a US territory your credit card must be issued by a US bank. This is because the Address Verification System (AVS) does not work with international banks, which means we cannot verify the card holders address or name. More importantly we have no recourse with international fraud. For these reasons JSC Speed will under no circumstances take any form of payment other than bank wire transfer (in US dollars), money order (in US dollars), or cashiers check (in US dollars). All bank transfers must be made in US dollars. All international orders must be over $500 in parts without shipping. Bank wire transfers take 2-3 days to process by banks, so please keep this in mind, if you have time sensitive orders make sure you warn JSC Speed before hand because speeding up international orders is extremely costly. All orders must be pre-paid in full and must clear our bank before we will ship anything (transfer confirmation print outs are not valid proof of a transfer; our bank must clear the transfer first). There are no cancellations, refunds, or returns for international orders. Backorders often happen with international orders since transfers take time; things may go out of stock before your order is completed, there is nothing JSC Speed can do to stop this from happening since we get so many international inquires if we held every order, our whole inventory would be on hold. For this reason be reasonable with time tables and shipping expectations. JSC Speed ships internationally with Fed-ex, BAX Global, and USPS. We will quote you the lowest shipping costs from these three couriers; if you would like to take care of shipping yourself and have your package pickup by your own courier we will be happy to do that for you. When dealing with customs, JSC Speed will not mark down invoices, declare packages as a 'gift,' or use incorrect harmonizing codes to save on taxes. We must declare everything at the price we sell it for and any and all taxes, fees, and tariffs will be the responsibility of the recipient. If you are still interested in purchasing from JSC Speed feel free to contact anyone on our sales staff to obtain a shipping quote. Thank you! Back to Top. |
| International Order Terms: |
1. JSC speed only accepts bank wire transfers (in US dollars), money orders (in US dollars), or cashiers checks (in US dollars) from international customers
2. JSC speed does not accept Credit Cards or Paypal payments from international customers
3. All international orders must be over $500 in parts without shipping
4. There are no cancellations, refunds, or returns for international orders
5. When dealing with customs JSC Speed will not mark down invoices, declare packages as a 'gift,' or use incorrect harmonizing codes to save on taxes
6. There are no cancellations on special order items. Period.
7. Products are not covered by any warranty from JSC Speed, International customer must deal directly with manufacturers for any and all warranty issues and or claims.
8. Customers are responsible for filing damage claims with the shipping carrier
9. All products are 'free on board,' meaning that the customer assumes ownership as soon as the item is picked up by the courier. |
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