Terms & Conditions
JSC Speed, Inc. Company Policies, Terms & Conditions
Mission - Legal Notice - Warranty - Privacy Policy - Billing - Pricing - Sales Tax - Order Processing/Tracking
Shipping Discrepancies & Damages - Returns, Cancellations & Exchanges - International Orders
JSC Speed's mission is two-fold: Primarily, our objective is to provide our customers with the best customer service, support, to their complete satisfaction. Secondly, we want to provide only the best products and services.
In the past, we have tried to have the lowest prices in the industry; while this is a noble goal, we have decided not to sacrifice quality in favor of thrift, or to put ourselves out of business cutting profit margins. After all, we all the expenses that come with having a brick-and-mortar business & we would be lying if we said we weren't in business to make money. We do however, still have some of the best pricing on the block plus a price-match policy, so we can certainly accommodate any of your package pricing needs. We feel that modifying a car is an art form, and therefore want to provide the ultimate products for you to piece together your dream car. Back To Top.
ALL PRODUCTS SOLD THROUGH JSC SPEED, Inc. AND WWW.JSCSPEED.COM ARE FOR RACING & OFF-ROAD USE ONLY UNLESS CLEARLY NOTED OTHERWISE. Products should never be used on public streets or highways. Check your local laws regarding use of products in your county and/or state. JSC Speed, Inc. is not responsible for your failure to comply with local, state, or federal motor vehicles laws. JSC Speed, Inc. highly recommends professional installation by a competent mechanic for all products we sell.
JSC Speed, Inc. shall not be liable or obligated under contract, negligence, strict liability, or other legal equitable theory for:
- Any amounts in excess of any monies/aggregate fees paid to it.
- Any incidental or consequential damages, lost profits, or costs of procurement of supporting parts, substitute goods, or services required, whatsoever.
By submitting an order to JSC Speed, Inc. via the www.jscspeed.com web site, over the phone, or via email you agree to any and all terms and conditions outlined herein. Back To Top.
JSC Speed, Inc. does not provide or fulfill any warranty on any product. All merchandise is subject to the manufacturer's warranty and therefore all warranty claims are at the manufacturer's discretion. JSC Speed, Inc. will assist you in any warranty claim by providing you and/or the manufacturer with contact information, copies of invoices, and notes regarding troubleshooting conversations. All warranted items must be returned in accordance with the manufacturer's policy, see the product manufacturer's web site for their policy. It is the responsibility of the customer and/or installer to verify the correct size and application of the parts before installation. No warranty whatsoever will be given if the defect was caused by customer or installer abuse, negligence, mishandling, or improper installation. Customers will be responsible for all shipping and handling fees. No labor or inconvenience may be included in any warranty claims. Back To Top.
JSC Speed, Inc. requires your basic contact information such as name, address, email address, and telephone number in order to properly fulfill your order. JSC Speed, Inc. will NEVER sell, give, or provide your information to any other agency. Period. We will, on occassion, send out emails with current or up-coming promotions. These emails will be produced and sent by JSC Speed, Inc. We get spam e-mail, junk mail, solicitors, and telemarketers too and know how frustrating that can be. When you place an order with us you can rest assured that your privacy is of utmost importance to us so your information is kept safe and confidential. All credit card transactions are processed on a secure server. If you don't feel comfortable submitting information online you can call us to place an order for anything on our site. Back To Top.
JSC Speed, Inc. accepts all major credit cards issued by US banks, online payments through the SecurePay and Paypal systems, and over the phone via NOVA. Other accepted forms of payment are cashiers checks, money orders and bank wire transfers. We do not offer cash on delivery (COD) as a form of payment, nor do we accept non-US credit cards, ever. All orders are billed at the time they are placed, we do not offer delayed billing, lay-away, or payment plans. We will only ship to the confirmed address for the credit card holder. We have an Alternate Address Form (AAF) that you can complete and send in to us if you must have your items shipped to an address other than your verified billing address. We will not accept credit cards that do not pass our stringent fraud protection measures, which include gathering the CVV2 digits and verifying the billing address and cardholder information. JSC Speed, Inc. reserves the right to decline any purchase at any time, and will do so if we suspect a credit card is being used fraudulently. Back To Top.
Prices are always subject to change without notice. Pricing errors are not the responsibility of JSC Speed, Inc. or www.JSCSpeed.com. If a pricing error occurs prior to shipment, we will either refund the transaction in full or give the customer the option to pay the correct price. If a pricing error is found after shipment, we will correct the mistake and require the customer to pay the actual price or return the product immediately. All sales are final, meaning there are no returns unless there is express written consent from JSC Speed (see the Returns/Exchanges/Cancellations portion of this section for more information regarding returns). In every case, efforts are made to ensure customer satisfaction with products sold by JSC Speed, Inc. Back To Top.
All Pennsylvania residents are subject to a 6% sales tax on all merchandise purchased through JSC Speed, Inc. Shipping costs are not taxable. All walk-in customers, whether they are a PA resident or not, will be required to pay the 6% PA sales tax. If you do not live in PA and place a phone/internet order you will still have to pay sales tax if you choose to come in and pick up your order. If your billing address is not in PA and you place an order online or over the phone you will not have to pay PA's or your state's sales tax if the order is shipped to your billing address. However, there are situations where California residents may have to pay 7% CA sales tax if the item they are purchasing is being drop shipped from a CA manufacturer directly to your CA billing address. Back To Top.
Tracking numbers are distributed by email at the end of the business day. JSC Speed, Inc. ships too many orders per day to field phone calls for tracking numbers, particularly if the order was placed the same day. We request your patience when placing an online order as we will send tracking as soon as we have it. In our fast-paced modern society, it is difficult to realize at times that orders can only move at the speed of man. All internet orders undergo the following process:
- RECEIVED: Either via our server (online orders) or via Sales Representative (telephone orders).
- PROCESSED: Orders are filled during business hours only, in the order that they are received. At this point, an invoice is created (which will automatically e-mail to you, usually within 24 hours). Invoices are e-mailed and are not included with the shipment, unless requested. All invoices are entered manually to ensure correctness; this takes some time (and is why we allow one business day for processing.)
- SHIPPING: After being invoiced, in stock items ship from our facility via FedEx. FedEx pickups occur each afternoon, and tracking is emailed automatically within 12 hours of FedEx's receipt of the item. Larger items (i.e. hoods) ship via truck freight, usually within a similar time frame. USPS items (to APO/FPO and PO Box addresses) are picked up the morning after orders are processed. Certain items drop ship directly from the manufacturer which may extend or shorten the transit time depending on your proximity to the shipping origin. All items ship with Indirect Signature Required (ISR) as a minimum, some higher value items or express items may require a Direct Signature Required (DSR). You can request that JSC Speed, Inc. request No Signature (NS) on a package that would normally be shipped ISR or a DSR order down to ISR, but JSC Speed can not guarantee that FedEx or any other carrier will honor those requests as, often, the final decision is up to the actual delivery person.
- OUT OF STOCK/BACKORDERED ITEMS: All out of stock items will either drop ship from the manufacturer or your order will be held until all items come back into stock.
- TIME FRAME: The whole process normally takes three business days (not including weekends). If you call or email for tracking before three business days we generally will have a hard time providing tracking information.
A NOTE ABOUT ONLINE ORDERS AND TIME SENSITIVITY
When orders are placed online JSC Speed, Inc. assumes that the order is not time sensitive. As a customer, you are welcome to call or email to check stock and availability before placing an order online. Any online order for an item that is out of stock at the time of order and is expected to be back in stock within two weeks or less will be kept and JSC Speed, Inc. will not notify you of this wait. Online orders for items backordered longer than two weeks will be canceled automatically, UNLESS it is noted to be a special order item (in which case there are no cancellations, exchanges or returns), or there is a longer time frame noted on the webpage for the product. If we cancel a backordered item from your order, we will generally ship the other items, unless they are directly related to the canceled item. General availability statements are also located for each item on the product description page and beneath the item in your shopping cart, we have done our best to make these statements as accurate and self-explanatory as possible, but do not offer these statement as a guarantee.
- "[Qunatity] available": This indicates that as of the last update a specific number of this item was in stock at JSC Speed. Updates occur every 30 minutes, so it is possible that something that has an indicated "1 available" could be sold on an order placed before yours and that your order will be back ordered.
- "Usually ships next day": JSC will drop ship this item from the manufacturer. Most items of this nature take an extra day of processing.
- "Usually ships in X days/weeks": These items are part of a recurring, weekly stock order. Items with this note can sometimes be drop shipped, but sometimes can not.
- "Out of Stock - Call:: Doesn't get much more self-explanatory than this.
- "Special Order 3-6 Weeks": These items can not be canceled and are typically ready to ship in about a month, though that is not always the case. These items can not be drop shipped.
- "Special Order no cancellations": Special order items can not be canceled or changed once the order is processed. Delivery varies from two weeks to four months. Contact a sales rep for more information regarding a specific item. These items can not be drop shipped.
- "Extended Backorder": These items are not in stock and can take six or more months to come back in stock.
- Discrepancies: JSC Speed, Inc. must be made aware of any and all discrepancies in your order within 14 days of receipt. This includes incorrect part numbers, quantities and colors. JSC Speed, Inc. will not exchange or replace any item after this 14 day window. If you wait two months to install your part and realize you have the wrong item, it will be too late for us to facilitate an exchange.
- Damages: JSC Speed insures every shipment for the full value of the package, so if you receive a damaged product, notify us immediately following receipt.
- JSC Speed, Inc. accepts no liability for products damaged by misuse, improper installation, or modification. JSC Speed, Inc. recommends professional installation for every product sold, and all products are for OFF-ROAD USE ONLY, unless clearly noted otherwise.
- All cancellations, exchanges & returns must be authorized by JSC Speed, Inc. and an Return Merchandise Authorization (RMA) number must be obtained and used prior to returning products or incoming packages will be denied.
- All order cancellations will be subject to a 10-20% fee; once an item has shipped it can no longer be canceled.
- All returns will be subject to at least a 25% restocking fee; once 15 days have passed since the item is received the item can no longer be returned.
- JSC Speed, Inc. will not authorize or accept any item that has been opened, used or modified.
- JSC Speed, Inc. will never accept a return on electronics, turbochargers, clutch kits, body parts, fuel system components, engine internals or any item listed as special order.
- Returns and cancellations are accepted and authorized entirely at the discretion of JSC Speed, Inc.
- Returns and cancellations are for store credit only.
- There are no cancellations, exchanges or refunds on any item that is listed as special order. Period.
- Products are covered by the manufacturer's warranty only; settlement of all claims are subject to manufacturer's waiting period to allow inspection of warranted goods.
- JSC speed only accepts bank wire transfers (in US dollars), money orders (in US dollars), or cashiers checks (in US dollars) from international customers.
- JSC speed does not accept Credit Cards or Paypal payments from international customers.
- All international orders must be over $500 in parts before shipping.
- There are no cancellations, refunds, or returns for international orders.
- JSC Speed will not mark down invoices, declare packages as a gift, or use incorrect harmonized codes to save you duties or taxes.
- Products are not covered by any warranty from JSC Speed, International customers must deal directly with manufacturers for any and all warranty issues and or claims.
- Customers are responsible for filing damage claims with the shipping carrier.
- All products are free on board, (FOB) meaning that the customer assumes ownership as soon as the item is picked up by the courier.
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Shipping Discrepancies and Damages
Customers are responsible for reporting any damage to the packaging/items to JSC Speed, Inc. within 48 hours of receipt of the package. Claims should be made via email and must include pictures of the damaged packaging and item. All packaging in which damaged goods were received must be saved for carrier's inspection. JSC Speed, Inc. will file a claim with the carrier and arrange to have the damaged product picked up by the carrier. Do not ship the damaged item back to JSC Speed, Inc. JSC Speed, Inc. will either ship out a replacement component once the damaged item is picked up by the carrier (usually within 48 hours of filing a claim) or once the claim is paid out by the carrier(typically within two weeks) depending on the value of the item and the conditions under which the claim is filed. Back To Top.
Returns, Cancellations and Exchanges
PLEASE FULLY READ THESE TERMS BEFORE CALLING OR EMAILING
At JSC Speed, Inc. customer satisfaction is our number one priority. If you receive a product other than what you ordered, your order is incomplete or it is damaged, please CONTACT US IMMEDIATELY and we will work with you to remedy the situation. However, we do not run a Wal-Mart. Customer ordering errors, dissatisfaction, no longer wanting a product, or any other reason for wanting to return a product other than JSC Speed's documented error will only be accepted on a case by case basis. Items in the customer's possession for longer than 30 days will not be accepted for return. If you knowingly accept delivery of an incorrect product and open the box, you own it. Period.
RETURNS AND CANCELLATIONS ARE ACCEPTED AND AUTHORIZED
ENTIRELY AT THE DISCRETION OF JSC SPEED, INC.
International Order Information
PLEASE FULLY READ THESE TERMS BEFORE CALLING OR EMAILING
For all international orders, including Canada, JSC Speed, Inc. will only accept bank wire transfers (in US dollars), money orders (in US dollars), or cashiers checks (in US dollars). JSC Speed does not accept credit cards or PayPal from any non-US resident. If you are in a US territory your credit card must be issued by a US bank. The Address Verification System (AVS) we utilize does not work with non-US banks, therefore we cannot verify the card holders address or name (no matter how many forms of identification you propose to send to us). More importantly we have no recourse with international fraud. For these reasons JSC Speed will under no circumstances take any form of payment other than bank wire transfer (in US dollars), money order (in US dollars), or cashiers check (in US dollars). All bank transfers must be made in US dollars. All international orders must be over $500 in parts (before shipping). Bank wire transfers take 2-3 days to process by banks, so please keep this in mind, if you have time sensitive orders make sure you warn JSC Speed before hand because speeding up international orders is extremely costly. All orders must be pre-paid in full and must clear our bank before we will ship anything (transfer confirmation print outs are not valid proof of a transfer; our bank must clear the transfer first).
There are no cancellations, refunds, or returns for international orders. Backorders often happen with international orders since transfers take time; things may go out of stock before your order is completed, there is nothing JSC Speed can do to stop this from happening since we get so many international inquires if we held every order, our whole inventory would be on hold. For this reason be reasonable with time tables and shipping expectations. JSC Speed ships internationally with FedEx and USPS. We will quote you the lowest shipping costs from these couriers; if you would like to take care of shipping yourself and have your package pickup by your own courier we will be happy to work with you to accomodate that request. When dealing with customs, JSC Speed will not mark down invoices, declare packages as a gift or use incorrect harmonized codes to save on you duties or taxes. We must declare everything at the price we sell it for and any and all duties, taxes, fees, and tariffs are the responsibility of the recipient.
If you are interested in purchasing from JSC Speed feel free to contact anyone on our sales staff to obtain a shipping quote. Thank you! Back To Top.
